뉴엠(New M) 쇼핑몰

본 교과목은 행정 효율과 협업 촉진에 대한 규정과 민원 처리에 관한 법률 그리고 국민제안 규정에 대하여 살펴본다. 행정 업무의 효율성을 위해 문서 처리과정과 업무관리 시스템, 업무 처리과정을 학습하며, 민원의 종류와 처리 방법 그리고 국민이 민원 처리 개선을 위해 할 수 있는 역할을 살펴본다.

1. 행정업무 운영편람을 통해 문서처리절차와 업무운영절차를 익힌다.

2. 민원처리에 관한 법률을 통해 행정 민원의전문가로서의 자질을 함양한다.

3. 국민제안 규정에 대한 학습을 통해 정책 개선과 업무 운영의 질적 향상을 도모한다.

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ㆍ제1차시 민원처리에 관한 법률의 목적 및 용어의 정의 등 ···································1

ㆍ제2차시 민원처리에 관한 법률상 민원의 신청 및 접수 등 ···································8

ㆍ제3차시 민원처리에 관한 법률상 민원의 신청에 의한 처리절차 ·························14

ㆍ제4차시 민원의 처리기간 ······················································································21

ㆍ제5차시 민원의 처리방법 등 ·················································································25

ㆍ제6차시 민원 처리결과의 통지 등 ········································································31

ㆍ제7차시 민원의 처리절차 등 ·················································································36

ㆍ제8차시 민원제도의 개선 등 ·················································································41

ㆍ제9차시 행정업무의 효율적 운영과 행정효율과 협업촉진에 관한 규정 ··············47

ㆍ제10차시 문서의 개념과 문서의 분류 ····································································52

ㆍ제11차시 문서의 성립과 효력발생 ··········································································57

ㆍ제12차시 문서의 기안과 기안문 ·············································································62

ㆍ제13차시 문서의 검토 및 협조, 결재, 등록, 시행 ················································67

ㆍ제14차시 문서의 발신, 접수·처리, 공람, 반송 등 ···············································72

ㆍ제15차시 업무관리시스템의 구축·운영과 서식관리 ··············································78

ㆍ제16차시 관인(官印)의 관리 ···················································································84

ㆍ제17차시 행정업무의 효율적 수행으로서 행정협업 ················································89

ㆍ제18차시 행정협업의 조직과 지식행정의 활성화 ···················································94

ㆍ제19차시 지식행정 시스템과 정책연구의 관리 ·······················································99

ㆍ제20차시 행정효율과 협업촉진에 관한 규정ㆍ상 영상회의 ·································104

ㆍ제21차시 행정업무의 관리 ····················································································108

ㆍ제21차시 정책실명제 및 행정업무의 개선과 행정효율성 진단 ····························112

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