뉴엠(New M) 쇼핑몰

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ㆍ제1차시 민원처리에 관한 법률의 목적 및 용어의 정의 등 ···································1

ㆍ제2차시 민원처리에 관한 법률상 민원의 신청 및 접수 등 ···································8

ㆍ제3차시 민원처리에 관한 법률상 민원의 신청에 의한 처리절차 ·························14

ㆍ제4차시 민원의 처리기간 ······················································································21

ㆍ제5차시 민원의 처리방법 등 ·················································································25

ㆍ제6차시 민원 처리결과의 통지 등 ········································································31

ㆍ제7차시 민원의 처리절차 등 ·················································································36

ㆍ제8차시 민원제도의 개선 등 ·················································································41

ㆍ제9차시 행정업무의 효율적 운영과 행정효율과 협업촉진에 관한 규정 ··············47

ㆍ제10차시 문서의 개념과 문서의 분류 ····································································52

ㆍ제11차시 문서의 성립과 효력발생 ··········································································57

ㆍ제12차시 문서의 기안과 기안문 ·············································································62

ㆍ제13차시 문서의 검토 및 협조, 결재, 등록, 시행 ················································67

ㆍ제14차시 문서의 발신, 접수·처리, 공람, 반송 등 ···············································72

ㆍ제15차시 업무관리시스템의 구축·운영과 서식관리 ··············································78

ㆍ제16차시 관인(官印)의 관리 ···················································································84

ㆍ제17차시 행정업무의 효율적 수행으로서 행정협업 ················································89

ㆍ제18차시 행정협업의 조직과 지식행정의 활성화 ···················································94 

ㆍ제19차시 지식행정 시스템과 정책연구의 관리 ·······················································99 

ㆍ제20차시 행정효율과 협업촉진에 관한 규정?상 영상회의 ·································104 

ㆍ제21차시 행정업무의 관리 ····················································································108 

ㆍ제21차시 정책실명제 및 행정업무의 개선과 행정효율성 진단 ····························112

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